Product Support

Product Support

The integrated logistics support (ILS) process does not end when new equipment is fielded.

In fact, with system life cycles reaching up to three decades, most ILS support happens after the initial fielding. The purposes of the ILS process after initial fielding are to verify and update ILS analyses and plans, provide ongoing technical support to the operators and maintainers, keep systems available, and engineer solutions to improve Reliability, Availability and Maintainability (RAM) and support cost characteristics.

Our Product Support Division focuses on this post-fielding product support. Specifically, we offer the following capabilities and services:

  • Field Service Support and Management
  • Inventory and Asset Management
  • Configuration Management (Fielded Systems)
  • Maintenance Data Collection and Tracking
  • Failure Reporting, Analysis, and Corrective Action System (FRACAS) Implementation
  • In Service Engineering Support

Our Product Support Division also coordinates resources from our ILS Engineering and Training Solution Divisions to support ILS analyses, documentation and training needs for fielded systems. With our full set of ILS capabilities, we provide comprehensive ILS services throughout the entire life cycle of an equipment system.

In addition to our more government-acquisition-focused clients, we also provide on-demand, post-sale product support for commercial companies.